Attorney General Neronha takes action to protect consumers from speculative ticket sellers
Attorney General Neronha takes action to protect consumers from
speculative ticket sellers
Attorney General Peter F. Neronha announced today a series of steps to combat deceptive and unfair practices in the ticket resale marketplace in Rhode Island. The Attorney General’s multi-month investigation into the sale of speculative tickets has led to refunds for Rhode Island consumers, the removal of thousands of speculative tickets to events in Rhode Island from online ticket resale platforms, and the sanction of ticket sellers found to have listed or sold inadequately disclosed speculative tickets.
While the investigation is ongoing, settlements with three online ticket sellers filed yesterday in Providence Superior Court will prohibit the future sale of inadequately disclosed speculative tickets in Rhode Island from Venue Kings Ticket Brokers Inc., based in Vancouver, Canada; Front Row Tickets Inc., based in Tarpon Springs, Florida; and National Tixx LLC, based in Burbank, California.
“Deceptive practices in the ticket resale market – like speculative ticket sales – confuse and rip off consumers, often inflating prices and not delivering what was paid for,” said Attorney General Neronha. “Our investigation revealed that consumers who purchased speculative tickets to ‘Hamilton’ paid, on average, $479 per ticket, while the average price of those tickets from the venue was approximately $145. More broadly, inflated ticket prices prohibit hardworking Rhode Islanders from getting to see these in-demand performances.”
During the course of the investigation, the Office discovered that for just one event, the upcoming performance of the musical “Hamilton” at the Providence Performing Arts Center, more than 4,000 speculative tickets were offered online, which resulted in actual speculative ticket sales of at least $214,000.
The agreements reached by the Attorney General and ticket sellers, filed yesterday as Consent Decrees, not only prohibit the future sale of inadequately disclosed speculative tickets, but subject the companies to significant civil penalties if they are found to have made such a sale. The sellers’ ability to sell through online platforms, which are their principle method of conducting legitimate sales, would also be at risk if they unlawfully advertise a speculative ticket.
Offered full refunds to Rhode Island consumers who had purchased inadequately disclosed speculative tickets
Removed hundreds of speculative ticket listings for events at Rhode Island venues
Sanctioned ticket sellers found to have listed or sold speculative tickets in Rhode Island