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Enrollment Services Representative

Enrollment Services Representative

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Position Information
Position Title Enrollment Services Representative
Department Enrollment Services Office
Position Category Staff – Classified
Job Summary GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas; to provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to perform complex word processing and data entry functions, using word processing, database and spreadsheet software.

SUPERVISION RECEIVED: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, and reviewed in process and upon completion for accuracy and adherence to desired objectives.

SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff.

Duties and Responsibilities -To research and respond to Enrollment Services requests (both in-person and telephone concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.

-To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.

-To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.

-To reconcile Enrollment Services’ records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.

-To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment.

-To review financial aid applications for completeness, requesting missing information when necessary.

-To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.

-To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.

-To perform complex word processing, database spread sheet functions.

Minimum Qualifications KNOWLEDGESSKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.

EDUCATION: Such as may have been gained through; graduation from a senior high school, including or supplemented by completion of courses in commercial math; and

EXPERIENCE: Such as may have been gained through; employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing database and spreadsheet software.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

*Note: 40 net WPM – 5 minutes

Preferred Qualifications
Reports To Information Services Technician II
Campus Location Primarily located at the Newport County Campus
Work Schedule Calendar
Shift, Days, and Additional Work Schedule Information Primarily Monday – Friday, 8:00 a.m. – 4:00 p.m.; Hours and campus may vary based on dept needs
Full-time/Part-time Full-Time
Permanent/Limited Position Permanent
Benefits Yes
Name of Bargaining Unit Union ESPA
Pay Grade 315 A
Salary Range $38,130 – $41,484
Additional Salary Information
Civil Service List position No
Licenses, Tools and Equipment Must be able to type 40 net WPM – 5 minutes
Environmental Conditions This position is not substantially exposed to adverse environmental conditions.
Desired Start Date asap
Position End Date (if temporary or grant)
Posting Detail Information
Number of Vacancies 1
Application Open Date 01/15/2019
Application Close Date (includes the grace period) 01/24/2019
Open Until Filled No
Comments Subject to Civil Service Examination and Typing Certificate Requirements
Special Instructions to Applicants PLEASE ATTACH A COPY OF YOUR TYPING CERTIFICATE OR, IF OFFERED AN INTERVIEWYOU MAY BRING IT TO THE INTERVIEWCANDIDATES MUST PROVIDEAN ORIGINAL TYPING CERTIFICATE PRIOR TO BEING INTERVIEWED.

The closing date to apply for this position is 01/24/2019. This date includes a three-day grace period. Application materials will not be accepted after 11:59pm EST on 01/24/2019.

To apply for this position, complete CCRI’s online application by the closing date.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * To improve CCRI’s advertising strategy, please let us know where you FIRST learned of this job opportunity? Please be specific when using web site or publication names (example: LinkedIn, HigherEdjobs, Chronicle, personal referral, etc.).(Open Ended Question)

Applicant Documents

Required DocumentsOptional Documents

  1. Resume
  2. Cover Letter/Letter of Application
  3. Other Document

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