Enrollment Services Representative
Enrollment Services Representative
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Posting Details
Position Title | Enrollment Services Representative |
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Department | Enrollment Services Office |
Position Category | Staff – Classified |
Job Summary | GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas; to provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to perform complex word processing and data entry functions, using word processing, database and spreadsheet software.
SUPERVISION RECEIVED: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, and reviewed in process and upon completion for accuracy and adherence to desired objectives. SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff. |
Duties and Responsibilities | -To research and respond to Enrollment Services requests (both in-person and telephone concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.
-To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships. -To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications. -To reconcile Enrollment Services’ records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances. -To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment. -To review financial aid applications for completeness, requesting missing information when necessary. -To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services. -To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence. -To perform complex word processing, database spread sheet functions. |
Minimum Qualifications | KNOWLEDGES, SKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.
EDUCATION: Such as may have been gained through; graduation from a senior high school, including or supplemented by completion of courses in commercial math; and EXPERIENCE: Such as may have been gained through; employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing database and spreadsheet software. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. *Note: 40 net WPM – 5 minutes |
Preferred Qualifications | |
Reports To | Information Services Technician II |
Campus Location | Primarily located at the Newport County Campus |
Work Schedule | Calendar |
Shift, Days, and Additional Work Schedule Information | Primarily Monday – Friday, 8:00 a.m. – 4:00 p.m.; Hours and campus may vary based on dept needs |
Full-time/Part-time | Full-Time |
Permanent/Limited Position | Permanent |
Benefits | Yes |
Name of Bargaining Unit Union | ESPA |
Pay Grade | 315 A |
Salary Range | $38,130 – $41,484 |
Additional Salary Information | |
Civil Service List position | No |
Licenses, Tools and Equipment | Must be able to type 40 net WPM – 5 minutes |
Environmental Conditions | This position is not substantially exposed to adverse environmental conditions. |
Desired Start Date | asap |
Position End Date (if temporary or grant) |
Number of Vacancies | 1 |
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Application Open Date | 01/15/2019 |
Application Close Date (includes the grace period) | 01/24/2019 |
Open Until Filled | No |
Comments | Subject to Civil Service Examination and Typing Certificate Requirements |
Special Instructions to Applicants | PLEASE ATTACH A COPY OF YOUR TYPING CERTIFICATE OR, IF OFFERED AN INTERVIEW, YOU MAY BRING IT TO THE INTERVIEW. CANDIDATES MUST PROVIDEAN ORIGINAL TYPING CERTIFICATE PRIOR TO BEING INTERVIEWED.
The closing date to apply for this position is 01/24/2019. This date includes a three-day grace period. Application materials will not be accepted after 11:59pm EST on 01/24/2019. To apply for this position, complete CCRI’s online application by the closing date. If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * To improve CCRI’s advertising strategy, please let us know where you FIRST learned of this job opportunity? Please be specific when using web site or publication names (example: LinkedIn, HigherEdjobs, Chronicle, personal referral, etc.).(Open Ended Question)
Applicant Documents
- Resume
- Cover Letter/Letter of Application
- Other Document