Enrollment Services Representative

Enrollment Services Representative

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Posting Details

Position Information
Position Title Enrollment Services Representative
Department Enrollment Services Office
Position Category Staff – Classified
Job Summary GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas; to provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to perform complex word processing and data entry functions, using word processing, database and spreadsheet software.

SUPERVISION RECEIVED: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, and reviewed in process and upon completion for accuracy and adherence to desired objectives.

SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff.

Duties and Responsibilities -To research and respond to Enrollment Services requests (both in-person and telephone concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.

-To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.

-To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.

-To reconcile Enrollment Services’ records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.

-To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment.

-To review financial aid applications for completeness, requesting missing information when necessary.

-To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.

-To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.

-To perform complex word processing, database spread sheet functions.

Minimum Qualifications KNOWLEDGESSKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.

EDUCATION: Such as may have been gained through; graduation from a senior high school, including or supplemented by completion of courses in commercial math; and

EXPERIENCE: Such as may have been gained through; employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing database and spreadsheet software.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

*Note: 40 net WPM – 5 minutes

Preferred Qualifications
Reports To Information Services Technician II
Campus Location Primarily located at the Newport County Campus
Work Schedule Calendar
Shift, Days, and Additional Work Schedule Information Primarily Monday – Friday, 8:00 a.m. – 4:00 p.m.; Hours and campus may vary based on dept needs
Full-time/Part-time Full-Time
Permanent/Limited Position Permanent
Benefits Yes
Name of Bargaining Unit Union ESPA
Pay Grade 315 A
Salary Range $38,130 – $41,484
Additional Salary Information
Civil Service List position No
Licenses, Tools and Equipment Must be able to type 40 net WPM – 5 minutes
Environmental Conditions This position is not substantially exposed to adverse environmental conditions.
Desired Start Date asap
Position End Date (if temporary or grant)
Posting Detail Information
Number of Vacancies 1
Application Open Date 01/15/2019
Application Close Date (includes the grace period) 01/24/2019
Open Until Filled No
Comments Subject to Civil Service Examination and Typing Certificate Requirements

The closing date to apply for this position is 01/24/2019. This date includes a three-day grace period. Application materials will not be accepted after 11:59pm EST on 01/24/2019.

To apply for this position, complete CCRI’s online application by the closing date.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * To improve CCRI’s advertising strategy, please let us know where you FIRST learned of this job opportunity? Please be specific when using web site or publication names (example: LinkedIn, HigherEdjobs, Chronicle, personal referral, etc.).(Open Ended Question)

Applicant Documents

Required DocumentsOptional Documents

  1. Resume
  2. Cover Letter/Letter of Application
  3. Other Document

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