Coordinator-Single Stop Services, Dean of Students Office:

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Posting Details

Position Information
Position Title Coordinator – Single Stop Services
Department Dean of Student Affairs Office
Position Category Staff – NonClassified
Job Summary Coordinator- Single Stop Services will coordinate the development and operation of Single Stop Centers at each campus. Utilizing the Single Stop methodology and approach to case management and benefits counselling as well as their own experiences, the Coordinator will connect students to much needed supports and resources as well as advocate for students trying to overcome barriers to success. The role will include outreach activities to bring awareness of Single Stop to students, referral partners across campus, as well as resource/support agencies that could be of value to the students. A key component of outreach activities will be to cross train others across the college on the Single Stop model and approach to working with students in need in order to integrate Single Stop services into the functioning of the institution.
Duties and Responsibilities • Responsible for the day-to-day operation of all Single Stop operations through a combination of direct service delivery to students, program coordination across the institution, and by developing and maintaining key relationships with external partners.
• Works closely with the national Single Stop office to ensure effective and efficient delivery of the Single Stop model of service delivery.
• Facilitates the development and maintenance of a network of campus and community service provider partners to ensure greater outreach to students and a more comprehensive service offering.
• Provides benefits counseling & case management, outreach and network development & management and programmatic and organizational management.
• Conducts and supervises intake and assessment for Single Stop students and all case management activities within the Single Stop site.
• Manages the flow of students into Single Stop and facilitates referrals to partnering service providers.
• Oversees and ensures that the proper documentation of all student data including client contact, referrals, and outcomes is entered into Single Stop’s case management database in an accurate and timely manner.
• Coordinates the production of regular reporting to Senior Leadership, to Single Stop national and other grantors on site performance.
• Recruits and supervises additional staff and partners for the Single Stop office as directed.
• Ensures the office is up to date on student trends/needs and assists in program research and relationship building to ensure the office is fully capable of responding to student needs as they arise.
• Collaborates with Financial Aid, Advising and Counseling and other Student Services Departments in order to maximize efforts and meet goals.
• Maintains knowledge of best practices, new developments and innovative enrollment strategies in community colleges and higher education; recommends changes to maintain relevance of programs and services to meet student and institutional needs.
• Represents the College and department at appropriate state meetings and planning sessions as they relate to assigned areas of responsibility.
• Work collaboratively in a diverse, inclusive and student-centered environment, and with students of various learning styles, cultures, identities, and life-experiences.
• Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
• Perform other related duties as assigned, which are expected to be varied and substantial given the significance of this role within Student Services.
Minimum Qualifications • A Master’s degree required.
• Four or more years of counseling or social work required.
• Excellent interpersonal, verbal, and written communication including speaking and presenting to external and internal audiences.
• Experience in customer service and/or direct delivery of student services is required.
• Experience implementing and managing complex, deliverable-oriented grants or programs
• Resourcefulness in identifying support services for students.
• The ability to form strong partnerships with a range of organizations/supports, including legal, financial and tax service providers as well as resource partners on campus and across the community.
• Experience with and commitment to working with low-income families and individuals.
• Demonstrable commitment to diversity, social justice and inclusivity.
• Excellent time management, organizational and computer software skills. A positive, proactive, and optimistic work style.
• A demonstrated commitment to serving diverse multicultural populations.
• Ability to drive change in a complex environment to deliver results despite obstacles and challenges.
• The inclination and drive to experiment with new ideas and initiatives that have the ability to improve students’ experience and success.
• The ability to maintain effective, collaborative working relationships with internal and external colleagues and constituents.
Preferred Qualifications • Formal study in counseling, social work or education preferred.
• Experience and a level of comfort delivering training material is preferred.
• A strong network of relationships with the service provider community is preferred.
• Experience working with in a community college environment strongly preferred.
• Bilingual Spanish/English preferred.
• Some experience with Ellucian Banner Student Information System preferred.
Reports To Dean of Students
Campus Location Initially located at the Providence Campus
Work Schedule Calendar
Shift, Days, and Additional Work Schedule Information Non-Standard; 35 hours per week
Full-time/Part-time Full-Time
Permanent/Limited Position Limited
Benefits Yes
Name of Bargaining Unit Union CCRIPSA
Pay Grade PSA 12
Salary Range $48,258-$66,301 (minimum-midpoint)
Additional Salary Information Hiring salary commensurate with education and experience
Civil Service List position No
Licenses, Tools and Equipment Various office equipment which may include computers, typewriters, telephones, copy and fax machines, calculators, etc.

Must have access to and use of own transportation.

Environmental Conditions This position is not substantially exposed to adverse environmental conditions.
Desired Start Date asap
Position End Date (if temporary or grant) 6/30/2021
Posting Detail Information
Number of Vacancies 1
Application Open Date 07/03/2018
Application Close Date (includes the grace period) 07/24/2018
Open Until Filled No
Comments *This position is limited to June 30, 2021.

What is Single Stop:
Founded in 2007, Single Stop harnesses America’s most effective anti-poverty tools to create economic mobility for low-income families and individuals. By utilizing technology to create maximum impact at over 100 sites across 9 states, Single Stop has connected 1 million households with nearly $3 billion in resources and support. We partner with local organizations and institutions that serve low-income families to provide wraparound services and ensure their clients leverage all the major anti-poverty resources available.
The Single Stop “one-stop-shop” model connects clients to a safety-net worth $1 trillion provided by over 1 million organizations—connecting people to the resources they need to attain higher education, obtain good jobs, and achieve financial self-sufficiency.
Our commitment to assist low income families in one place at one time has been esteemed by other leaders in the field. Helping us to achieve two White House Social Innovation Fund Awards, acclaim as one of the New York Times’ “Big Ideas in Social Change”, and making Fast Company’s 2015 list of “The World’s Top Ten Most Innovative Companies in Social Good”.

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. We meet the wide-ranging educational needs of our diverse student population, building on our rich tradition of excellence in teaching and our dedication to all students with the ability and motivation to succeed. We set high academic standards necessary for transfer and career success, champion diversity, respond to community needs, and contribute to our state’s economic development and the region’s workforce.

Special Instructions to Applicants The closing date to apply for this position is 7/24/18. This date includes a five-day grace period. Application materials will not be accepted after 11:59pm EST on 7/24/18.

To apply for this position, complete CCRI’s online application, and attach a cover letter and resume by the closing date. You do not need to complete the ‘Education History’ or ‘Employment History’ sections within the application if you are attaching a resume that includes the same information. Please include name and contact information for three references within the application. Finalists will be required to provide official college transcripts.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a master’s degree or higher?
    • Yes
    • No
  2. * Please list your degree(s) earned:(Open Ended Question)
  3. * Do you have four or more years of counseling or social work experience?
    • Yes
    • No
  4. * Do you have experience in customer service and/or direct delivery of student services?
    • Yes
    • No
  5. * Do you have experience delivering training materials?
    • Yes
    • No
  6. * Do you have experience implementing and managing complex, deliverable-oriented grants or programs?
    • Yes
    • No
  7. * Do you have a strong network of relationships with the service provider community?
    • Yes
    • No
  8. * Do you have experience working within a community college environment?
    • Yes
    • No
  9. * Do you have experience working with low-income families and individuals?
    • Yes
    • No
  10. * Are you bilingual in English and Spanish?
    • Yes
    • No
  11. * Do you have some experience with Ellucian Banner Student Information System?
    • Yes
    • No
  12. * To improve CCRI’s advertising strategy, please let us know where you FIRST learned of this job opportunity? Please be specific when using web site or publication names (example: LinkedIn, HigherEdjobs, Chronicle, personal referral, etc.). Thank you.(Open Ended Question)

Applicant Documents

Required Documents

  1. Cover Letter/Letter of Application
  2. Resume

Optional Documents

  1. Other Document

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